Putting you first is at the core of everything we do and it is what makes Carefour different from the other providers. It’s called person-centric care and it puts you at the centre of everything we do. We will provide the standard of care that we would want for our own families and so you can trust us to get it right every time.
Our services are flexible and we listen to you to find out what you want and if this changes, then we will change too. We want to help you to stay at home and in control of your own care as far as you are able. That’s why we always listen carefully and we match you with our caring staff that will best suit your needs.
The Carefour team will keep in regular contact, so you soon get to know them. This helps you and your family build understanding and trust and it ensures that we are up to date with your particular requirements.
We spend a lot of time carefully selecting our carers and only recruit and train the very best people, who are dedicated to caring for our customers.
Our recruitment process is robust and our training programmes are thorough and accredited, so you know you are getting a properly qualified carer every time.
Carefour welcomes feedback – compliments, comments and complaints are encouraged because this helps us to monitor and improve our services. You can talk to us about any aspect of your service whenever you want.
We are fully compliant with our regulatory body and you will have all the contact information required in order to contact us and give us your feedback. When we start working with you everything will be clearly explained and we will be in regular contact to discuss anything you wish.
Your safety is very important to us. We will protect you from harm by making sure our care workers are fully trained to carry out their role safely. We monitor, assess and chat with our care workers and have up-to-date systems in place to ensure your safety and well-being. Your care worker will listen to any concerns you may have about your safety and report these to the registered manager