It all started in 2014 when my Father was diagnosed with Dementia by his GP. He then suffered a series of debilitating strokes two years later. He asked me to promise him that no one within the family would place him into residential care, no matter how much his health deteriorated. Domiciliary care within our home was the only realistic option and my Mother and Father moved into our hastily rearranged dining room. During the two years of around-the-clock care, I began formulating a picture of what the Domiciliary Sector looked like. We had three, double Carer visits per day, seven days a week for two years. We were blessed with some incredible Carers and typically some Carers who required improvement, but with the right management guidance and training, I believed they would have improved. The idea for Carefour was at its embryonic stage.

Right from the beginning, ensuring compliance with the standards set by the Care Quality Commission (CQC) was of utmost importance to us at Carefour. We meticulously designed every policy and procedure to meet these requirements. With the dedicated support of our Operations Director and Registered Care Manager, we successfully registered with the CQC, receiving approval without any queries or returns.

As Carefour expanded, our unwavering focus remained on delivering exceptional one-to-one care. We carefully selected carers who shared our commitment to go above and beyond for our clients. Through ongoing training programs, assessments, and appraisals overseen by our experienced management team, our carers continuously improved their skills and provided comprehensive care.